Case Study

End to End OKR Implementation with Integrated L&D Model

Organisation

  • Well-Known travel technology company in India with 800 employees
  • Powering travel and loyalty programs across the globe

Business Case

  • The company wanted to move from project-based to product-based model
  • Very young workforce; lack of alignment to organizational goals
  • Several parallel product rollouts caused missed deadlines and lack of collaboration

Project Highlights

  • Focused Group Discussions with Leadership team and product teams to understand painpoints and analysis of existing processes and identifying gaps and areas of improvement.
  • Structured phase-wise rollout of OKR over 4 quarters, including integration with PMS Process
  • Design L&D Framework with is OKR Compliant and create a continuous learning environment with outcomes linked to OKR
  • Design Employee R&R Framework.

Results

  • Better alignment with organization and customer priorities; sync in product release process
  • Better collaboration amongst disparate teams and focus on customer outcomes